Shipping Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience across the Kingdom of Saudi Arabia (KSA). Please read the following shipping policy carefully before placing your order.

1. Shipping Coverage

We currently offer delivery across most regions and cities within the Kingdom of Saudi Arabia.

Orders are delivered to the address provided by the customer during checkout. To avoid delays, customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Mobile phone number

• City

• District/area

• Building or house number

• Street name

• National Address or other required delivery details

From 2026, customers should ensure their Saudi National Address information is accurate and available where required by the delivery carrier, as accurate address information is essential for successful parcel delivery.

2. Order Processing Time

Orders are normally processed within 1–3 business days after the order is confirmed.

Processing may take longer during:

• Public holidays

• Ramadan and Eid periods

• Promotional campaigns

• High-demand periods

• Unexpected supplier or logistics delays

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

3. Delivery Time

Estimated delivery time within Saudi Arabia is generally:

3–7 business days after order processing.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, peak seasons, and other circumstances outside our control.

Remote or less-served areas may require additional delivery time.

Please note: Delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Available shipping charges will be displayed at checkout before you complete your purchase.

If we offer Free Shipping, the applicable shipping cost will be covered by the store for eligible orders.

Any special shipping charges, if applicable, will be clearly communicated before the order is confirmed.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, the customer must pay the full order amount to the delivery company at the time of delivery.

Customers are requested to provide a valid mobile number and remain available to receive the shipment.

Repeated refusal of confirmed COD orders or providing incorrect delivery information may result in restrictions on future COD orders.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking information through SMS, WhatsApp, email, or another available communication method.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers can use the tracking information to follow the progress of their shipment.

7. Delivery Attempts

The courier may attempt to contact the customer and/or deliver the order according to its delivery procedures.

Customers should:

• Keep their phone available.

• Respond to courier calls or messages.

• Provide accurate delivery information.

• Be available at the agreed delivery location.

If a delivery attempt is unsuccessful because the customer cannot be reached, the address is incorrect, or the customer refuses to receive the package, the shipment may be returned to the sender or supplier according to the courier's procedures.

8. Incorrect or Incomplete Address

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice that your shipping information is incorrect, contact our customer support as soon as possible after placing your order.

We will try to update the information before dispatch; however, we cannot guarantee that changes can be made after an order has been shipped.

9. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

• Severe weather

• Public holidays

• High order volumes

• Courier disruptions

• Customs or regulatory requirements

• Supply chain disruptions

• Incorrect customer information

• Events outside our reasonable control

If we become aware of a significant anticipated delay, we will make reasonable efforts to inform the customer.

Where applicable, customer rights regarding delayed delivery will be handled in accordance with applicable Saudi Arabian e-commerce laws and regulations.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives visibly damaged, please contact our customer support as soon as possible.

For damaged packages, customers should provide photographs or videos of the package and product where reasonably requested so that we can investigate the issue with the courier or supplier.

We will work with the relevant delivery partner to investigate and resolve eligible cases.

11. International Shipping

At this time, our standard shipping service is intended for deliveries within the Kingdom of Saudi Arabia.

If international shipping becomes available, the applicable shipping fees, delivery estimates, customs requirements, taxes, and other charges will be displayed or communicated before the order is confirmed.

12. Shipping During Ramadan, Eid & Peak Seasons

During Ramadan, Eid holidays, national holidays, major promotional campaigns, and other peak periods, delivery may take longer than normal due to increased order volumes and courier demand.

Customers are encouraged to place orders early when they require delivery before a specific occasion.

13. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact customer support immediately after placing the order. We will make reasonable efforts to accommodate the request if the order has not yet been processed or shipped.

Cancellation, return, and refund requests will be handled according to our applicable Return & Refund Policy and Saudi Arabian consumer protection requirements.

14. Customer Responsibilities

By placing an order, the customer agrees to:

• Provide accurate shipping information.

• Provide a valid contact number.

• Be available to receive the shipment.

• Respond to courier communications.

• Provide required address information.

• Review the order information before completing checkout.

15. Contact Us

If you have questions about your shipment, delivery status, or shipping policy, please contact our customer support team.

Customer Support:

We will do our best to assist you and provide an appropriate solution as quickly as possible.

Important: This shipping policy should be read together with our Terms & Conditions, Privacy Policy, and Return & Refund Policy. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable laws and regulations in the Kingdom of Saudi Arabia.